M&R Auto Detailing Policy

Scheduling Appointments

We provide 24 hour services around the Dallas metropolitan area (DFW). With great service at high demand, additional fees will be charged if services are provided same day or if appointment is not booked within normal business hours. Please ensure that your vehicles are prepared prior to the appointment, and have your payment ready during check out. Please note that our team will wait for a maximum of 10-15 minutes before departing and canceling the appointment. Additional, fees may be added for any inconvenience, please refer to our mobile fee section for more details.

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2 Step - Confirmation

Step 1: All appointments/services must me confirmed before the day of service to avoid any cancellation.

Step 2: Before your appointment, you will receive a call and/or txt. If contact can not be made service will be canceled or rescheduled. Please contact before confirming if there are any changes that need to be made.

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Client Communication

If we are not able to contact you, the client, and you have no confirmation your appointment will be canceled. A cancellation fee will be charged to the card that was used to book your appointment. In the event that the service has been completed and we are unable to contact the owner, M&R Auto Detailing will securely park your vehicle, lock the doors, and store the key in a private location. If there is no safe place to leave the keys, M&R Auto Detailing will take the keys and additional charges will be applied for the inconvenience.

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Reoccurring Appointment

Effective from the 1st of January, 2024, we will require all clients with recurring appointments to have a payment card registered on file to secure their appointments. Please note that this card will solely be utilized for the enforcement of our mobile policy. We would like to highlight that alternate payment methods will remain available for the convenience of our esteemed clients. In addition, if two or more appointments are missed within 30 days your vehicle (s) will be excluded from reoccurring appointments and will need to be booked through our normal process. We appreciate your understanding and cooperation.

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Cancellations/Downgrading/Rescheduling

We highly advise every customer to take their time in selecting the package that most accurately suits the condition of their vehicle. An inconvenience fee charged of $20 for all downgraded or rescheduled services, additional to service provided. In case a service is cut short, any discounts will be voided and the total amount will be calculated based on the service rendered. All confirmed vehicles must be present to avoid any additional fees. M&R Auto Detailing will wait no longer than 10-15 minutes after arrival before canceling an appointment. There is a minimum $50 cancellation fee per vehicle.

 

We fully understand circumstances may require you to cancel your appointment. To prevent incurring a cancellation fee, you have the option to reschedule your appointment once, within a maximum of two weeks from the original date.

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Deposit

We would like to inform all our amazing customers that it is mandatory to have a payment card registered with us to secure their appointments. However, we are pleased to offer alternative payment options for your convenience.

 

Please note that for services that cost over $300, a 20% non-refundable deposit is required in advance. We understand that circumstances may require you to reschedule your appointment. If this happens, please be aware that you may reschedule your appointment once, but no more than two weeks from the date of the original appointment.

 

We appreciate your understanding and cooperation and are here to assist you with any further queries or concerns.

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Payment Type

We accept business checks and cash. (Credit cards and debt cards soon) We no longer accept any other forms of payment. Mobile checkout and invoicing available through our site or can be emailed. Please have payment ready at time of check out. Please make sure to thoroughly inspect your vehicle before completing payment. Once payment has been completed you will receive a receipt of your transaction. All transactions are final and can not be refunded. All services over $100 have a 3.7% processing fee. Services over $299 require a 20% non refundable deposit.

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Quality Control

All vehicles under this section are priced accordingly to accommodate and preserve the quality of your vehicle . An additional $25 - $150 will be charged based upon your vehicles specific needs. Black or Chrome wheels, luxury over $150,00, exotic vehicles, historic vehicles and custom vehicles.

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Trash Removal & Personal Items

Cleaning up bulk trash and personal items is not a service that is provided in any of our packages. This can be a very time consuming process. We genuinely ask that all customers remove all personal items from vehicles, along with disposing of any unwanted item prior to service. Picking up a few items here and there is understandable. But if you treat your car as if you live in it or use it as a trash bin then there will be an additional $25 clean up fee and $25 inconvenience fee charged to service.

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Lost Or Misplaced Items

Please take the time to remove all valuable items from your vehicle before your detailer arrives. We strongly suggest this to prevent any unlikely accidents from happening. Please remove any  weapons, drugs, money, wallets, purses, fashionable attire, car seats, car chargers, GPS, gadgets, mail, receipts, keys, jewelry, glass bottles, tablets , phones, toys, anything related to the Cowboys and more. We will always respect each vehicle as it was our own but we will not be responsible for any person failing to read this policy nor the item(s) in question.

 

Damaged Property

By booking a service with M&R Auto Detailing, all customers will take full responsibility for any damages outside the knowledge of M&R Auto Detailing and it's employees. We take photos and videos of all vehicles prior to starting our services. Now if obvious damage occurs in the process M&R Auto Detailing will investigate the situation and proceed with the necessary measures. Please let your service provider know about any new repairs, recently treated or damaged areas before service. We ask all customers to please check over your vehicle before and after each service. M&R Auto Detailing will take no accountability or investigate any damages reported after 24hours. 

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